Have questions in mind? Here are the answers to some Frequently Asked Questions. Whatever your question, we’re always here to help.

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When can I expect to receive my order?

Handling : NIL Tech is sold across multiple platforms such as nil-tech.com, Amazon and Walmart. Refer to the platform for shipping and handling times.NIL-Tech.com handling time is 1-2 business days, unless otherwise noted. Tracking details will be emailed to you once your order has shipped.

 

Shipping : NIL Tech is sold across multiple platforms such as nil-tech.com, Amazon and Walmart. Refer to the platform for shipping and handling times. NIL-Tech.com orders can be expected to arrive between 3-5 business days from the date of purchase. 

 

In light of COVID-19 and for the safety of our customers and employees, we’ve made necessary changes to our receiving processes and inventory operations that have resulted in limited availability of some popular items. We’re doing everything in our power to avoid these shortages, we apologize for this inconvenience. Be mindful of the shipping carriers delays.

 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

 

Does Free Shipping apply to all orders?

Free shipping applies only to orders shipped within the contiguous United States and that are marked so.

What is your return and exchange policy?

Exchange:We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.

Partial Refund: You may be able to receive a partial refund for the following products:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Any item that is returned after 30 days from delivery.

Store Credit: If you want to make a return and it is past the 30-day delivery date, you will receive a store credit that you can use at arteza.com at checkout.

What is your cancellation policy?

You can request to cancel your order at any time before your order has shipped.

 

When will I be refunded for my return?

Your refund will be processed once your return has been received.